Refund and Returns Policy

We want you to be happy with your AromaAmbient purchase. If something is not right, here is how returns work for U.S. orders.

Return window

You may request a return within 30 days of delivery. Items should be unused (or gently tried), in original condition and packaging where practical. Opened fragrance oils may be excluded if hygiene or safety rules apply - contact us and we will advise.

How to start a return

Email us with your order number and reason. We will share return instructions and, where appropriate, a prepaid label.

Refunds

Once we receive and inspect your return, approved refunds are issued to your original payment method. Please allow a few business days after processing for the credit to appear.

Damaged or faulty items

If your item arrives damaged or develops a fault covered by warranty, contact us right away with photos when possible and we will repair, replace, or refund as appropriate.

Questions? Email hello@aromaambient.com or use our contact page.